TN eCampus provides online proctoring solutions that preserve exam integrity. Available at no charge to all students enrolled in TN eCampus courses, virtual proctoring gives students flexibility in exam location through a proctoring connection via a webcam and computer.

Our virtual proctoring provider is Respondus. You must have the LockDown Browser to take a proctored exam. If LockDown Browser has not previously been installed, you will be prompted to download and install the browser.

Student Resources:

• Respondus LockDown Browser Student Quick Start Guides
• Introduction to Respondus LockDown Browser For Students (video: 2 minutes)

Some things to note:

• LockDown Browser only needs to be installed once on a computer or device. It will start automatically from that point forward when a quiz requires it.
• Remain at your computer for the duration of the exam.
• Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted.
• If the computer, Wi-Fi, or location is different from what was previously used with the “Webcam Check” and “System & Network Check” in LockDown Browser, run the checks again prior to the exam.
• System Requirements for Students
  • Windows: 11 and 10 Details
  • Mac: macOS 10.15 to 14.0+
  • iOS: 12.0+ (iPad only). Must have a compatible LMS integration. Details
  • Chromebook: Details
  • Web camera (internal or external) & microphone
  • A broadband internet connection

Getting Help:

Several resources are available if you encounter problems with LockDown Browser:

• Use the “Help Center” button located on the toolbar. Use the “System & Network Check” to troubleshoot issues. If an exam requires you to use a webcam, also run the “Webcam Check” from this area.
• 24/7/365 Live Chat Support is also available from the Help Center or within the “it’s not working” troubleshooter.
• Respondus has a Knowledge Base available from support.respondus.com. Select “LockDown Browser & Respondus Monitor” as the product to view helpful articles.
• If you’re still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select “Submit a Ticket.” Please provide detailed information about your problem and what steps you took to resolve it.

If your problem is not a technical problem with the LockDown Browser:

• Reach out to your instructor.  Remember, it may take them up to 48 hours to respond to emails.
• If your instructor cannot assist you, contact TN eCampus Student Support by emailing us at tnecampus@tbr.edu or texting us at 615-822-4350. We are happy to help, but most non-technical issues have to be resolved directly with your instructor.

Select the TBR Testing Site where you would like to test in-person.  Please note that you may only test at a TBR Testing Site during the testing window set on the Academic Calendar.

Follow the directions provided by the testing center for obtaining a proctor.  Some testing sites require scheduling appointments online while others only take walk-ins.  Each site has different instructions and it is the student’s responsibility to follow them.  Please ensure you understand scheduling requirements, identification requirements, etc.  

Midterm exams for 10-week courses are scheduled at the instructor’s discretion. Because there is no scheduled testing window for 10-week midterm exams, all midterm exam proctoring must be done via virtual proctoring services for all 10-week TN eCampus courses.

Students who are unable to use virtual proctoring may need to work with their instructor to arrange for an alternative proctor.

The following individuals are typically accepted as alternative proctors:

• School or public librarian
• Embassy education officer
• Military base/station education officer
• Overseas (military) non-commissioned officer in charge
• TBR institution testing center staff
• Professional testing center personnel
• School/college counselors

Individuals not allowed to proctor include:

• Relative
• Employer or supervisor
• Tutor
• Church leader
• Co-worker
• Other students
• Athletic coach

Please follow these steps to arrange for an alternative proctor:

1. Communicate with your instructor that you need an alternate proctoring solution.
2. Obtain approval to arrange for alternate proctoring from your instructor in a timely manner. All alternate testing site proctors must be approved prior to testing.
3. Email your alternate testing site and request a proctor. Send the following information:
   • Your name
   • Email address
   • Instructor’s name
   • Instructor’s email address (outside of D2L)
   • Instructor’s phone number
   • Course name
   • Course number
   • Note: Call the proctor, if you do not get a timely response by email.
4. Ask the proctor at the alternative site to send an email message directly to your instructor. The message should include the following information:
   • Proctor name
   • Title
   • Place of employment
   • Email address
   • Phone number
   • Student name
   • Course name
   • Course number
5. Your instructor will notify you when your proctor has made contact. Your instructor will reply to your proctor and send directions, materials, passwords, etc., for your proctored examination or essay. Students are responsible for setting up a time to meet with your proctor.
6. All proctors must be approved by the course instructor in a timely manner prior to the test.