Virtual Proctoring

TN eCampus offers online proctoring to help maintain exam integrity while giving students flexibility in where they take their exams. Virtual proctoring is free for all TN eCampus students and allows students to test using a webcam and computer.

Our current virtual proctoring provider is YuJa Verity.

What You Need to Do

Before your exam, make sure you complete the following:

• Use a supported browser, such as the latest version of Chrome, Firefox, Edge, or Opera.
• Install all required YuJa Verity browser extensions and applications on the computer you plan to use for proctored exams.
• Verify that your webcam, microphone, internet connection, and computer meet the system requirements.
• Complete the practice assessment well before your exam window opens to confirm your setup is working properly.

Check your course instructions carefully to know which option is required for your exam.

Student Resources:

Use the following resources to prepare for your proctored exam:

• System Requirements
• Downloading the Verity Browser Extension from the Chrome Web Store
• Downloading the Verity Desktop Lockdown App
• Authenticating Yourself on YuJa Verity
• Taking a Verity Proctored Assessment
• Taking Third-Party Assessments with Verity 

Getting Help:

If you need assistance with YuJa Verity:

• Visit the YuJa Help Center for guides and support articles
• Contact YuJa Technical Support:
  • Web: www.yuja.com/support
  • Email: support@yuja.com
  • Phone: 1-888-257-2278

If your issue is not related to YuJa Verity technical support:

• Contact your instructor first. Please allow up to 48 hours for a response to emails.
• If your instructor cannot assist you, contact TN eCampus Student Support:
  • Email: tnecampus@tbr.edu
  • Text: 615-822-4350

We are happy to help; however, most course-related issues must be resolved directly with your instructor.

Select the TBR Testing Site where you would like to test in-person.  Please note that you may only test at a TBR Testing Site during the testing window set on the Academic Calendar.

Follow the directions provided by the testing center for obtaining a proctor.  Some testing sites require scheduling appointments online while others only take walk-ins.  Each site has different instructions and it is the student’s responsibility to follow them.  Please ensure you understand scheduling requirements, identification requirements, etc.  

Midterm exams for 10-week courses are scheduled at the instructor’s discretion. Because there is no scheduled testing window for 10-week midterm exams, all midterm exam proctoring must be done via virtual proctoring services for all 10-week TN eCampus courses.

Students who are unable to use virtual proctoring may need to work with their instructor to arrange for an alternative proctor.

The following individuals are typically accepted as alternative proctors:

• School or public librarian
• Embassy education officer
• Military base/station education officer
• Overseas (military) non-commissioned officer in charge
• TBR institution testing center staff
• Professional testing center personnel
• School/college counselors

Individuals not allowed to proctor include:

• Relative
• Employer or supervisor
• Tutor
• Church leader
• Co-worker
• Other students
• Athletic coach

Please follow these steps to arrange for an alternative proctor:

1. Communicate with your instructor that you need an alternate proctoring solution.
2. Obtain approval to arrange for alternate proctoring from your instructor in a timely manner. All alternate testing site proctors must be approved prior to testing.
3. Email your alternate testing site and request a proctor. Send the following information:
   • Your name
   • Email address
   • Instructor’s name
   • Instructor’s email address (outside of D2L)
   • Instructor’s phone number
   • Course name
   • Course number
   • Note: Call the proctor, if you do not get a timely response by email.
4. Ask the proctor at the alternative site to send an email message directly to your instructor. The message should include the following information:
   • Proctor name
   • Title
   • Place of employment
   • Email address
   • Phone number
   • Student name
   • Course name
   • Course number
5. Your instructor will notify you when your proctor has made contact. Your instructor will reply to your proctor and send directions, materials, passwords, etc., for your proctored examination or essay. Students are responsible for setting up a time to meet with your proctor.
6. All proctors must be approved by the course instructor in a timely manner prior to the test.