Knowledge Books are a support resource for faculty, students and campus administrators. The books contain a variety of links and tutorials which explain products, processes and information needed by staff members, faculty, administrators and students. Consider them to be your TN eCampus version of Wikipedia!
Technical Problems – Help Desk
Our 24/7/365 Help Desk is available to all TN eCampus students for assistance with technical course issues including errors loading a document, pages not loading or login failures. Students can call, email or chat with a Help Desk agent.
Help Portal: Knowledge Books (contains training resources, how-to documents and tutorials)
All Other Problems – HelpSpot Ticketing System
HelpSpot is a ticketing system for students, faculty, staff and administrators to request help with various other issues not covered by the D2L Help Desk. HelpSpot tickets should be created when there is a request to change a password, if there are issues with proctoring or other student services, etc. TN eCampus staff members answer these tickets during normal business hours. Responses may not be immediate, but we answer as soon as possible!
To submit a ticket:
If you submit a ticket through the link, any person whose email address is placed in the “TO”, “CC”, or “BCC” fields will receive all communication associated with the request.
TN eCampus provides free student support via a texting service. Through the texting service, students are notified about important deadlines throughout the semester, like completing attendance reports through the Student Participation Survey, dates for proctored exams, and any course or system-specific problems. Students may also use the service to directly contact Student Success staff to ask questions or discuss issues.
There is a live, local Student Success staff member at the other end of the line who will reply as soon as they are able, typically within business hours.
Students who wish opt-in to this texting service should submit their information here.
Alternately, students may simply text 615-822-4350 at any time to enroll.
Please note that by texting that number, students consent to receive notifications from TN eCampus. Message and data rates may apply.
Students can opt-out of the texting service at any time by messaging STOP.