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Technical Problems – Help Desk

Our 24/7/365 Help Desk is available to all TN eCampus students for assistance with technical course issues including errors loading a document, pages not loading or login failures. Students can call, email or chat with a Help Desk agent.
Telephone: 866-895-8429 
Contact Us

Select the Live Chat icon to talk to a technical support representative!

Live Chat

 

All Other Problems – Email Us!

For any issues not covered by the D2L Help Desk, please email us!  Let us know if you are having issues with proctoring or other student services, if you need to update your email addresses in our system, etc.   TN eCampus staff members reply to these messages during normal business hours.  Responses may not be immediate, but we answer as soon as possible!

Our email address is tnecampus@tbr.edu.  We look forward to hearing from you!

Texting Service

TN eCampus provides free student support via a texting service. Through the texting service, students are notified about important deadlines throughout the semester, like completing attendance reports through the Student Participation Survey, dates for proctored exams, and any course or system-specific problems. Students may also use the service to directly contact Student Success staff to ask questions or discuss issues.

There is a live, local Student Success staff member at the other end of the line who will reply as soon as they are able, typically within business hours.

Students who wish opt-in to this texting service should submit their information here.

Alternately, students may simply text 615-822-4350 at any time to enroll.

Please note that by texting that number, students consent to receive notifications from TN eCampus. Message and data rates may apply.

Students can opt-out of the texting service at any time by messaging STOP.

You can read about our privacy policy and FERPA rights here.