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Explore online education in Tennessee

Support Services

TN eCampus partner institutions offer the same support services to online learners as they do for on-campus students.

Many of the services are web-enabled to provide easier access and convenience.

Browse Support Services

Financial Aid and Scholarships

Adult and non-traditional students often think that financial aid and scholarships are only available for entering freshmen. However, that’s not accurate!

Financial aid refers to funding that is intended to help you offset the cost of paying for college. Sources of financial aid may include grants, scholarships, work programs and/or student loans. Funding for these programs are provided by the Federal government, the State of Tennessee, private/outside organizations and/or the College and its Foundation. The Financial Aid office at each partner campus is available to explain how to successfully navigate the financial aid process and ensure that you receive the maximum funding available within an appropriate timeframe assuming you qualify for aid.

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Virtual Bookstore Resources

Students are encouraged to purchase all their textbooks and course materials from the TN eCampus Virtual Bookstore

Since many courses use e-books and access codes, ordering from third party book vendors including Amazon is discouraged. Access codes are NOT universal and change from semester to semester. If ordering from another book  vendor, students might pay for an access code that is no longer valid. The Virtual Bookstore nor TN eCampus can offer refunds and neither are responsible for refunds of books ordered from other bookstores, including a student’s campus-based bookstore. 

Refund information on books ordered from the Virtual Bookstore can be found on the Virtual  Bookstore website. 

Questions about book orders can be emailed here. The Virtual Bookstore can be directly contacted here.

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Virtual Library 

TN eCampus students are not always able to travel to campus to conduct library research. TN eCampus provides a Virtual Library for all students. Using the Virtual Library portal on the course  homepage, students can conduct the same research through the same major databases they would access at their campus library.  

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Virtual Tutoring

A free, online virtual tutoring service is available to all TN eCampus students on a variety of subjects.  

With the tutoring service, students can: 

  • Access a live, personal session with a tutor in Drop-in Tutoring 
  • Schedule a personal session with a chosen tutor in Scheduled Tutoring 
  • Submit writing for any class to the Writing Center 
  • Send a question to a tutor through “Submit a Question” 
  • Set up a group tutoring session with classmates to work on projects or tough assignments. Tutor assistance can be requested and professors can join the sessions too! 

Learn more about Virtual Tutoring here. 

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Disability Services Resources

The Vocational Rehabilitation Act section 504 and The Americans with Disabilities Act (ADA) stipulate that post secondary institutions are responsible for providing necessary accommodations when a student discloses a disability. The institution is required to provide students with appropriate academic adjustments and auxiliary aids and services that are necessary to afford an individual with a disability an equal opportunity to participate in a school's program. Institutions are not required to make adjustments or provide aids or services that would result in a fundamental alteration of an academic program. More details are provided on disability services accommodations and how the process is initiated.

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Student Help and Technical Support

If you experience trouble logging in to the learning management system, resetting your password, viewing content in your course, or just need coaching and reassurance, contact the Technical Support Helpdesk team. Available 24/7 every day of the year, staff members will work one-on-one with you to resolve your issue as quickly as possible. Simply call or enter a Help Desk ticket through our online ticketing system to track the status of your incident.

Contact the Help Desk at 866-895-8429 or email 

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Online Orientation

Many campuses provide new student online orientations, tutorials and learning management system demos and help guides to acclimate distance learning students to campus resources and the web-based learning environment.

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Program and Course Advisement

Students are assigned an academic advisor based on their program of study. Your advisor can help you clarify academic, career and long-term goals, and provide academic guidance through your degree program. Typically, your advisor can be found online by logging in to your institution’s student portal. Build a strong relationship with your assigned advisor by communicating regularly and asking questions whenever necessary.

An advisor can assist you with:

  • Understanding program requirements
  • Choosing a major
  • Understanding academic policies and procedures
  • Evaluating your transfer options
  • Selecting and registering for courses
  • Finding/referring you to additional campus support services
  • Tracking your progress toward graduation

All campuses have designated representatives at their main location that can assist and support online students.

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Veterans Affairs

The Veterans Affairs office at each institution is available to assist active duty service members, veterans, reservists, Guardsmen, and family members with U.S. Department of Veterans Affairs education benefits and services they have earned.

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