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HIMT 2211 (formerly HIT 2211) Syllabus

Course Syllabus

HIMT 2211 (formerly HIT 2211) - Quality Improvement

2 Credit Hours

Course Information

Course Description:

This course focuses on quality improvement and assessment in a variety of healthcare settings. Leadership and team building skills will be promoted. Quality improvement and assessment techniques as they relate to the medical staff will also be addressed.

Emphasis will be placed on:

  • implementation of a quality improvement model
  • tools
  • techniques
  • activities of acute care hospitals
  • hospital outpatient and emergency departments
  • ambulatory care settings
  • other healthcare facilities
Course Outcomes:

At the conclusion of this course the student should be able to

  • Identify an opportunity for performance improvement.
  • Understand a performance improvement model, charter, mission, & vision.
  • Utilize performance improvement techniques and tools.
  • Set up a PI team and know responsibilities of each team member.
  • Aggregate and analyze data.
  • Collect data from patient charts for quality management, physician profiling, and continuum of care studies.
  • Perform qualitative analysis to evaluate records for the compliance with regulatory and licensing standards.
  • Research and evaluate with recommendations for change in a PI process.
  • Be knowledgeable of preventing and controlling infectious diseases.
  • Decrease risk exposure by using various QI toolbox techniques.
  • Understand the value of a safe medication management system.
  • Be familiar with safety management programs, security management programs, hazardous material, waste management, disaster drills and incident reporting.
  • Value recruitment, retention, orientation, training, and performance appraisals of competent employees and medical staff.
  • Able to assist in developing a performance improvement program. 
Prerequisites & Co-requisites:

Admission to HIMT program at CAHIIM accredited home school; BIOL 2010, BIOL 2020, HIMT 1300, HIMT 1301, HIMT 1302, HIMT 1303, HIMT 1305, HIMT 2309, INFS 1010.

Course Topics:

Online course modules must be completed in a linear fashion with one module building on the next.

  • Defining A Performance Improvement Model
  • Identifying Performance Improvement Opportunities
  • Using Teamwork in Performance Improvement
  • Aggregating and Analyzing Performance Improvement Data
  • Communicating Performance Improvement Activities and Recommendations
  • Measuring Customer Satisfaction
  • Refining the Continuum of Care
  • Preventing and Controlling Infectious Diseases
  • Decreasing Risk Exposure
  • Improving the Provision of Care, Treatment and Services
  • Improving Care Environment and Life Safety
  • Developing Staff and Human Resources
  • Organizing for Performance Improvement
  • Navigating the Accreditation, Certification, or Licensure Process
  • Implementing Effective Information Management Tools for Performance Improvement
  • Managing Healthcare Performance Improvement Projects
  • Managing the Human Side of Change
  • Developing the Performance Improvement Plan
  • Evaluating the Performance Improvement Program

HIM Associate Degree Entry Level Competencies: Domains, Subdomains, and Task

  • I.A.4. Verify timeliness, completeness, accuracy, and appropriateness of data and data sources for patient care, management, billing reports, registries, and/or data bases.
  • I.B.1. Monitor and apply organization-wide health record documentation guidelines.
  • II.A.2. ​Collect, organize, and present data for quality management, utilization management, risk management, and other related studies.
  • II.B.1. Abstract and report data for facility-wide quality management and performance improvement program.
  • II.B.2. Analyze clinical data to identify trends that demonstrate quality, safety and effectiveness of healthcare.
  • IV.A.1. Use technology, including hardware and software, to ensure data collection, storage, analysis, retrieval and reporting of information. 
  • IV.A.2. Use common software applications such as spreadsheets, databases, word processing, graphics, presentation, email and so on in the execution​ of work processes.
  • V.A.1 Apply the fundamentals of team leadership.
  • V.A.2 Participate in and work in teams/committees.
  • V.A.6. Use tools and techniques to monitor, report and improve processes.
Specific Course Requirements:

Adobe Acrobat Reader, Windows Media Player or RealPlayer, and Adobe Flash (all free downloads).

This course is designed for the student to participate on a performance improvement team, utilize the tools and skills necessary to research and analyze a healthcare, and be able to make recommendations for improvement. 

Textbooks, Supplementary Materials, Hardware and Software Requirements

Required Textbooks:

Please visit the Virtual Bookstore to obtain textbook information for this course. Move your cursor over the "Books" link in the navigation bar and select "Textbooks & Course Materials." Select your Program, Term, Department, and Course; then select "Submit."

Supplementary Materials:
Hardware and Software Requirements:

Minimum hardware requirements can be found here.

Minimum software requirements can be found here.

Common applications you might need:

Web Resources:

Purdue OWL Online Writing Lab (for APA, MLA, or Chicago style)

The Writing Center Online Writer's Handbook

Student Resources:
  • Technical support information can be found on the TN eCampus Help Desk page.
  • Smarthinking virtual tutoring is available FREE of charge. to access Smarthinking, visit the course homepage and select Smarthinking under Course Resources. You also view sample sessions to see what Smarthinking offers and how it works.
  • Information on other student issues or concerns can be located on the TN eCampus Student Resources page.

Instructor Information

Please see "Instructor Information" in the Getting Started Module for instructor contact information, virtual office hours, and other communication information. You can expect to receive a response from the instructor within 24-48 hours unless notified of extenuating circumstances.

Participation, Assessments, & Grading

Testing Procedures:

All tests are timed and submitted online. 

Grading Procedures:

This course will be graded utilizing a point system. Exams will contribute to the final course grade, while learning activities/projects will assist the student with content mastery. Students will have opportunities for discussion of content with students and faculty via discussion forums.

  • A sequenced list of homework assignment and due dates will be posted in the class schedule.
  • Attendance/participation points will be granted if you are online completing your assignments and taking quizzes/tests as scheduled.
  • When taking an assessment (test), it is your responsibility as a student to remember to click “save” for each question when taking a quiz or test. If you do not save each answer, the test will not be reset for you. Your score will be based upon the answers submitted.
  • A list of projects and due dates will be posted in the class schedule, checklist, and calendar.
  • RODP grading scale may not be the same as the student’s home campus. Syllabus in this
  • course will determine the grading scale for this class and not the home campus grading scale. 
Discussion/class participation (10 x 10pt)100 points
Homework (10 x 15pt)150 points
Tests (3 x 50pt)150 points
Final100 points
Projects (3) 
1. Team PI Process100 points
  • PowerPoint Presentation
100 points
  • Agenda (3), Minutes (3), Research
100 points
2. Physical Profiling100 points
3. QI Indicator for Continuum of Care100 points
Total1000 points


Grading Scale:
Assignments and Projects:
Module/WeekAssignments / Tests / Discussions / Projects
Getting Started
Module 1

Orientation - to your online class.

Read & Complete Orientation Assignment (Getting Started Module)

Defining a Performance Improvement Mode
Identifying Improvement Opportunities Based on Performance Measures
Applying Teamwork in Performance Improvement

Submit Homework 1
Post Discussion Board # 1 

Module 2

Aggregating & Analyzing Performance Improvement Data
Communicating Performance Improvement Activities and Recommendations
​Measuring Customer Satisfaction

Submit Homework 2
Post Discussion Board # 2 

Module 3

FIRST 50 POINT TEST (first 6 chapters)
Optimizing the Continuum of Care

Submit Homework 3
Post Discussion Board # 3 

Module 4

Improving the Provision of Care, Treatment, and Services
Preventing & Controlling Infectious Diseases

Submit Homework 4
Post Discussion Board # 4
Begin Project 1
PI Team Meeting #1 

Module 5

Decreasing Risk Exposure
Building a Safe Medication Management System

Submit Homework 5
Post Discussion Board # 5 

Module 6

Managing the Environment of Care
Developing Staff & Human Resources

Submit Homework 6
Post Discussion Board # 6
Project 2
PI Team Meeting #2 

Module 7

SECOND 50 POINT TEST (next 7 chapters)
Organizing for Performance Improvement

Submit Homework 7
Post Discussion Board # 7

Module 8

Navigating the Accreditation, Certification, or Licensure Process

Submit Homework 8
Post Discussion Board # 8
PI Team Meeting #3 

Module 9

Implementing Effective Information Management Tools for Performance Improvement
Managing Performance Improvement Projects

Submit Homework 9
Post Discussion Board # 9
Project 3 

Module 10

Managing the Human Side of Change
Developing the Performance Improvement Plan

Submit Homework 10
Post Discussion Board # 10 

Module 11

THIRD 50 POINT TEST (next 6 chapters)
Evaluating the Performance Improvement Program 

Module 12

Project 1 

Module 13

Submit Peer-Review Evaluations for PI team members and PI teams
Review for Comprehensive Final 

Module 14

Final Exam 

Late submissions may be allowed based upon extenuating circumstances, using instructor discretion. Late submissions are not to exceed (7) calendar days and are subject to grade reduction. 

Class Participation:

Students are expected to learn how to navigate in eLearn, to actively participate in a threaded discussions in the class weekly Discussion Board, keep informed of course announcements by checking classroom announcements and e-mails frequently. 

Late Policy:

Attending class and being punctual when submitting assignments in an online environment should be treated with the same importance as in a face-to-face class. If a homework or test is missed, it is the responsibility of the student to notify the instructor in order for a make-up quiz/exam can be reset. You have seven (7) calendar days to make up the test. If you do not make up the test within seven (7) days, you will receive a score of zero (0) for that quiz/exam. 

Course Ground Rules

The following two statements (1., 2.) were derived from the TBR System-wide Student Rules document, released January 2012:


Read the document in its entirety here.

1. Standards of Conduct:

  • Students are required to adhere to the same professional, legal and ethical standards of conduct online as on campus. In addition, students should conform to generally accepted standards of "netiquette" while sending e-mail, posting comments to the discussion board, and while participating in other means of communicating online. Specifically, students should refrain from inappropriate and/or offensive language, comments and actions.

2. Review the TN eCampus Academic Integrity/Academic Honesty Policy:

  • In their academic activities, students are expected to maintain high standards of honesty and integrity. Academic dishonesty is prohibited.

Such conduct includes, but is not limited to:

  • an attempt by one or more students to use unauthorized information in the taking of an exam
  • to submit as one's own work, themes, reports, drawings, laboratory notes, computer programs, or other products prepared by another person,
  • or to knowingly assist another student in obtaining or using unauthorized materials.

Plagiarism, cheating, and other forms of academic dishonesty are prohibited.

Students guilty of academic misconduct, either directly or indirectly through participation or assistance, are subject to disciplinary action through the regular procedures of the student’s home institution.  Refer to the student handbook provided by your home institution to review the student conduct policy.

In addition to other possible disciplinary sanctions that may be imposed, the instructor has the authority to assign an "F" or zero for an activity or to assign an "F" for the course.

Other Course Rules:

Students are expected to:

  • Participate in all aspects of the course
  • Communicate with other students
  • Learn how to navigate in Brightspace
  • Keep abreast of course announcements
  • Use the assigned course management (Brightspace) email address rather than a personal email address
  • Address technical problems immediately:
  • Observe course netiquette at all times.

Guidelines for Communications


  • Always include a subject line.
  • Remember without facial expressions some comments may be taken the wrong way. Be careful in wording your emails. Use of emoticons might be helpful in some cases.
  • Use standard fonts.
  • Do not send large attachments without permission.
  • Special formatting such as centering, audio messages, tables, html, etc. should be avoided unless necessary to complete an assignment or other communication.
  • Respect the privacy of other class members


  • Review the discussion threads thoroughly before entering the discussion. Be a lurker then a discussant.
  • Try to maintain threads by using the "Reply" button rather starting a new topic.
  • Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of other’s ideas.
  • Be patient and read the comments of other group members thoroughly before entering your remarks.
  • Be cooperative with group leaders in completing assigned tasks.
  • Be positive and constructive in group discussions.
  • Respond in a thoughtful and timely manner.


The Tennessee Virtual Library is available to all students enrolled in TN eCampus programs and courses. Links to library materials (such as electronic journals, databases, interlibrary loans, digital reserves, dictionaries, encyclopedias, maps, and librarian support) and Internet resources needed by learners to complete online assignments and as background reading will be included within the course modules. To access the Virtual Library, go to the course homepage and select the Virtual Library link under Course Resources.

Students with Disabilities

Qualified students with disabilities will be provided reasonable and necessary academic accommodations if determined eligible by the appropriate disability services staff at their home institution. Prior to granting disability accommodations in this course, the instructor must receive written verification of a student's eligibility for specific accommodations from the disability services staff at the home institution. It is the student's responsibility to initiate contact with their home institution's disability services staff and to follow the established procedures for having the accommodation notice sent to the instructor.

Syllabus Changes

The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual email communication and posting both notification and nature of change(s) on the course bulletin board.


The information contained in this syllabus is for general information purposes only. While we endeavor to keep this information up-to-date and accurate, there may be some discrepancies between this syllabus and the one found in your online course. The syllabus of record is the one found in your online course. Please make sure you read the syllabus in your course at the beginning of the semester. Questions regarding course content should be directed to your instructor.

Last Revised on November 27, 2017