Get Help
My username or password does not work.
On the Go to Class login page, click the link that says “Forgot your password?” You will receive an automated email with instructions to reset your password.
I don't know my username.
Your username will be sent to your school-associated email from tnecampus@tbr.edu about two weeks before classes start.
If you have not received your username before the first day of class, email us at tnecampus@tbr.edu. In your message, please provide your full name, birthdate, home campus and the courses you have registered for.
I don't know my password.
On the Go to Class login page, click the link that says “Forgot your password?” You will receive an automated email with instructions to reset your password.
I didn't receive the password reset email.
First, please check your junk or spam folder for your school-associated email address.
If you do not find the automated password reset message there, please email us at tnecampus@tbr.edu for help.
We will be able to help you faster if you include your full name, birthdate and your school email address in this message.
I don’t see my courses in Go to Class
Remember, you cannot access your courses until after 3:00 PM Central Time on the first day of class.
Classes have not started yet.
You may not be able to see your courses before the first day of class. This is normal.
Classes have already started.
If you just registered, it may take up to 48 business hours for your course to appear. This delay occurs because your home campus sends your enrollment overnight, and we then have to process it and enroll you. This is normal.
I have been working in my class but now it's gone.
You may have been dropped from the course by your home campus due to a purge or other registration issues. Please contact your Student Liaison for support and copy tnecampus@tbr.edu on the email.
I need help with something else
You are welcome to email us any time at tnecampus@tbr.edu or text 615-822-4350. TN eCampus staff members reply to these messages during normal business hours. Responses may not be immediate, but we answer as soon as possible!
I need help with my course.
The first thing you should do is email your instructor within Go to Class. It may take them up to 48 hours to respond to you. They will be the best person to help you with course issues.
My instructor is not responding to me.
If it has been more than 48 hours since you have emailed your instructor, please reach out to us at tnecampus@tbr.edu.
I need help with course registration, tuition or financial aid.
Please contact your Student Liaison for support.
I need help with the bookstore, proctoring, tutoring or another student service.
Please email tnecampus@tbr.edu and let us know what’s going on.
My name or contact information is wrong.
You can update your information here.
I dropped my course but am still receiving emails.
Please allow 48 business hours for us to process your drop. We schedule many of our communications in advance, so you may receive some during this time period. If you are still receiving communications from us about your course after 48 hours, email us at tnecampus@tbr.edu so we can investigate.
