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MGMT 4800 Syllabus

Course Syllabus

MGMT 4800 - Corporate Etiquette

3 Credit Hours

Course Information

Course Description:

This course will help students learn skills which will help them get a job, advance to a higher position, make career changes, and practice professional conduct on the job. Activities include time log analysis, cover letter and resume development, business cards, mock interviews, human resources interviews, thank you notes, and international business

The topics studied in this course include:

  • Communications
  • Appropriate business attire
  • Resume writing
  • Interviewing
  • Wining and dining in corporate America
  • International business customs
  • Up-to-date business manners projects
Course Outcomes:
  1. Practice making introductions properly and develop poise in making introductions.
  2. Learn and practice time/energy/stress management skills.
  3. Be able to communicate effectively in written, oral and presentation formats.
  4. Understand the Myers Briggs/Kiersey personality type, understand your own type, and be able to apply that information to group dynamics in the workplace.
  5. Be able to work in teams in the workplace.
  6. Apply skills that will enable you to find a job, advance your career including:
    1. Social interaction
    2. Proper dress and attire
    3. Cover letter writing
    4. Business letter writing
    5. Interviewing
    6. Corporate dining
  7. Be knowledgeable about wine selection and recommendation.
  8. Be comfortable with netiquette, encompassing all types of communication.
  9. Be aware of travel and business etiquette:
    1. In the United States
    2. Overseas - by country
    3. Cultural differences
  10. Understand diversity issues in the work place.
  11. Learn how to deal with co-workers who are disabled or HIV positive.
  12. Gain a better understanding of ethics in the workplace.
  13. Be comfortable with corporate entertaining including gift giving. 
Prerequisites & Co-requisites:

Junior or senior standing.  Course should be taken within two semesters of graduation.

Course Topics:

Go to Course Content on the NavBar. After you have read the Getting Started Module, then start with Module 1: Corporate Etiquette Introduction, followed by Module 2: Introductions. Then follow each week's course module in the order presented. Each week's learning builds on the knowledge you have gained the week before. So follow the order and don't jump around in the course modules. 

Specific Course Requirements:

General computer knowledge, word processing software (Microsoft Word), browser and email abilities. Your assignments are submitted in Word, graded online in Word, and returned to you. For your International Business Assignments, you can work in Word and add free graphics for interest, or in Power Point. 

Textbooks, Supplementary Materials, Hardware and Software Requirements

Required Textbooks:

Please visit the Virtual Bookstore to obtain textbook information for this course. Move your cursor over the "Books" link in the navigation bar and select "Textbooks & Course Materials." Select your Program, Term, Department, and Course; then select "Submit."

Supplementary Materials:

ETSU College of Applied Science and Technology Language Skills Handbook 

Hardware and Software Requirements:

Minimum hardware requirements can be found here.

Minimum software requirements can be found here.

Common applications you might need:

Web Resources:

Purdue OWL Online Writing Lab (for APA, MLA, or Chicago style)

The Writing Center Online Writer's Handbook

Student Resources:
  • Technical support information can be found on the TN eCampus Help Desk page.
  • Smarthinking virtual tutoring is available FREE of charge. to access Smarthinking, visit the course homepage and select Smarthinking under Course Resources. You also view sample sessions to see what Smarthinking offers and how it works.
  • Information on other student issues or concerns can be located on the TN eCampus Student Resources page.

Instructor Information

Please see "Instructor Information" in the Getting Started Module for instructor contact information, virtual office hours, and other communication information. You can expect to receive a response from the instructor within 24-48 hours unless notified of extenuating circumstances.

Participation, Assessments, & Grading

Testing Procedures:

For the mid-term and final exams, students will have to obtain a proctor (someone who checks on you during the exams to make sure that you are working independently and without outside help), have the proctor email me the requested info from the Orientation Assignment, and meet with the proctor at the designated times to take the test. Ungraded quizzes will be given periodically to help you learn. 

Grading Procedures:

Projects selected for grading are designed to help assess your mastery of the material covered in Corporate Etiquette. Assignments submitted need to adhere to the directions given and be of high quality from grammatical and spelling standpoint. Remember that in the 'real world', a resume would be tossed for a misspelled word. 

Grading Scale:


Assignments and Projects:
Discussions (10 wks @ 5pts. ea.)50 pts.
Orientation Assignment30 pts.
Time Management Assignment50 pts.
Cover Letter Assignment50 pts.
Resume Assignment100 pts.
Business Card Assignment25 pts.
Human Resource Assignment50 pts.
Thank You Assignment25 pts.
International Business Assignment100 pts.
Mock Interview Assignment100 pts.
Mid-term Exam100 pts.
Final Exam100 pts.
Total780 pts.


Class Participation:

Students must participate in the discussion group at least once each week in response to the question or situation posed. Students will post their own personal response to the discussion topic posted by the instructor PLUS respond to at least two other students' posting for full credit. Students should check the Corporate Etiquette discussion board at least every other day. Always email me with problems or concerns. Time Commitment: Online courses require at least the same amount or preparation and study time as traditional campus courses. As an example, for a three credit hour course you should expect to spend at least 45 hours over the semester accessing the course materials plus additional time for completing assignments, papers, and exams. 

Late Policy:

Think in terms of text reading, content module reading, and discussions every week. For assignments, start with the Orientation Assignment, and then work into the Time Management Assignment. Start the International Business Assignment thought process and the cover letter and resume rough drafts. All of these assignments fall before the mid-term. After the mid-term, turn in the revised cover letter and resume, the human resource report, international business presentation, and mock interview. Then you'll have a slight breather before the final exam. Whew! 

Course Ground Rules

The following two statements (1., 2.) were derived from the TBR System-wide Student Rules document, released January 2012:


Read the document in its entirety here.

1. Standards of Conduct:

  • Students are required to adhere to the same professional, legal and ethical standards of conduct online as on campus. In addition, students should conform to generally accepted standards of "netiquette" while sending e-mail, posting comments to the discussion board, and while participating in other means of communicating online. Specifically, students should refrain from inappropriate and/or offensive language, comments and actions.

2. Review the TN eCampus Academic Integrity/Academic Honesty Policy:

  • In their academic activities, students are expected to maintain high standards of honesty and integrity. Academic dishonesty is prohibited.

Such conduct includes, but is not limited to:

  • an attempt by one or more students to use unauthorized information in the taking of an exam
  • to submit as one's own work, themes, reports, drawings, laboratory notes, computer programs, or other products prepared by another person,
  • or to knowingly assist another student in obtaining or using unauthorized materials.

Plagiarism, cheating, and other forms of academic dishonesty are prohibited.

Students guilty of academic misconduct, either directly or indirectly through participation or assistance, are subject to disciplinary action through the regular procedures of the student’s home institution.  Refer to the student handbook provided by your home institution to review the student conduct policy.

In addition to other possible disciplinary sanctions that may be imposed, the instructor has the authority to assign an "F" or zero for an activity or to assign an "F" for the course.

Other Course Rules:

Students are expected to:

  • Participate in all aspects of the course
  • Communicate with other students
  • Learn how to navigate in Brightspace
  • Keep abreast of course announcements
  • Use the assigned course management (Brightspace) email address rather than a personal email address
  • Address technical problems immediately:
  • Observe course netiquette at all times.

Guidelines for Communications


  • Always include a subject line.
  • Remember without facial expressions some comments may be taken the wrong way. Be careful in wording your emails. Use of emoticons might be helpful in some cases.
  • Use standard fonts.
  • Do not send large attachments without permission.
  • Special formatting such as centering, audio messages, tables, html, etc. should be avoided unless necessary to complete an assignment or other communication.
  • Respect the privacy of other class members


  • Review the discussion threads thoroughly before entering the discussion. Be a lurker then a discussant.
  • Try to maintain threads by using the "Reply" button rather starting a new topic.
  • Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of other’s ideas.
  • Be patient and read the comments of other group members thoroughly before entering your remarks.
  • Be cooperative with group leaders in completing assigned tasks.
  • Be positive and constructive in group discussions.
  • Respond in a thoughtful and timely manner.


The Tennessee Virtual Library is available to all students enrolled in TN eCampus programs and courses. Links to library materials (such as electronic journals, databases, interlibrary loans, digital reserves, dictionaries, encyclopedias, maps, and librarian support) and Internet resources needed by learners to complete online assignments and as background reading will be included within the course modules. To access the Virtual Library, go to the course homepage and select the Virtual Library link under Course Resources.

Students with Disabilities

Qualified students with disabilities will be provided reasonable and necessary academic accommodations if determined eligible by the appropriate disability services staff at their home institution. Prior to granting disability accommodations in this course, the instructor must receive written verification of a student's eligibility for specific accommodations from the disability services staff at the home institution. It is the student's responsibility to initiate contact with their home institution's disability services staff and to follow the established procedures for having the accommodation notice sent to the instructor.

Syllabus Changes

The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual email communication and posting both notification and nature of change(s) on the course bulletin board.


The information contained in this syllabus is for general information purposes only. While we endeavor to keep this information up-to-date and accurate, there may be some discrepancies between this syllabus and the one found in your online course. The syllabus of record is the one found in your online course. Please make sure you read the syllabus in your course at the beginning of the semester. Questions regarding course content should be directed to your instructor.

Last Revised on April 28, 2017