Student complaint regarding an instructor:
Student contacts instructor for a resolution of the complaint (submit concern in writing via D2L e-mail, external e-mail, and/or telephone)
- Student contacts their home Student Liaison (submit concern in writing via e-mail)
- The home Student Liaison communicates with Student Liaison from the delivering institution and explains the student's concerns
- The Student Liaison from the delivering institution notifies the instructor or department chair of the situation
- Once the situation has been resolved, the Student Liaison from the delivering institution communicates back to the home Student Liaison
- The home Student Liaison records the resolution and communicates with the student
- The student has the right to appeal the decision following the Student Rights and Appeal Process at the student’s home campus
Student complaint regarding another student:
Student contacts instructor for a resolution of the complaint (submit concern in writing via e-mail). The instructor may contact the other student for a resolution.
- Student contacts their home Student Liaison (submit concern in writing via e-mail)
- The home Student Liaison notifies the appropriate Student Liaison of the other student for resolution
- The home Student Liaison notifies the appropriate administrator at his or her campus (Chief Academic Officer or Vice President of Student Affairs) depending on the nature of complaint
- The home Campus Administrator contacts the other Campus Administrator for a resolution
- Both Student Liaisons are notified of the resolution and inform both students
- Students have the right to appeal the decision based on their home campus’ Student Rights and Appeal Process
- The Student Liaisons will forward group complaints to the TN eCampus Student Success Manager
- The Manager will investigate and contact the appropriate instructor for feedback
- The Manager will forward all information to the instructor’s Chief Academic Officer for resolution
- Manager will inform Student Liaisons of resolution
- Student Liaisons will inform their students
- Students have the right to appeal the resolution by following the procedures of appeal at their home campus
Instructor complaint regarding a student:
The instructor contacts the student for resolution (concern should be documented by e-mail).
- The instructor contacts the student’s Student Liaison
- The Student Liaison notifies the student for resolution
- The Student Liaison forwards case to the Vice President of Student Affairs or the Campus Student Discipline Board for resolution
- The student and the instructor may appeal the decision by following their campus’ Faculty Rights and Student Rights Appeal Process
Students or prospective students who wish to file a complaint related to accreditation or violations of state law not resolved at the institution may submit a Student Complaint Form to:
Complaints of fraud, waste or abuse may be made by email at reportfraud@tbr.edu or by calling the Tennessee Comptroller's Hotline for Fraud, Waste and Abuse at 1-800-232-5454.